ICT Support Technician

Welcome to the College community

Since being granted our Royal Charter in 1599, the Royal College of Physicians and Surgeons of Glasgow has been improving health and healthcare for people around the world. 

Today, we are a professional membership body providing education, assessment and development to more than 15,000 Fellows and Members at all stages of their careers. We are a UK organisation with a global membership.

Our estate in the heart of Glasgow city centre includes modern conferencing and events facilities, a rich and extensive heritage collection with museum status, a library and our multi-award winning events offering, 1599 at the Royal College.

Our purpose is built around delivering:

• Excellent education and outstanding member experience
• New standards through assessment and gold standard qualifications
• Transformative impact on the health and wellbeing of the wider world

Our vision: To build an influential global community that enables our Members to develop the skills, knowledge and influence to improve healthcare standards worldwide.

Our mission: We want to enable our Members to achieve their full potential as healthcare professionals and give them an influential voice in the world.

Our values: The College is not a building or a tradition, but a global community. In all that we do, we’re committed to putting our people first: Fellows and Members, those undertaking our education and assessment, colleagues and partners.  

For us, how we work is as important as what we do, and we aim to live by our values. They embody the essence of the College motto, conjurat amice, meaning ‘together in friendship’. It’s an approach that is as relevant today as it was 425 years ago.

• Community Working together to support one another to succeed; listening to and engaging with partners and people, locally, nationally and globally, to achieve our core purpose.
• Integrity Valuing and learning from our heritage and commitment to excellence; never compromising on our core purpose, our standards and the quality of delivery.
• Innovation Proactively challenging current thinking with a forward-looking agile approach that meets the changing needs of our members and all those who interact with us.
• Inspiration Leading by example through open dialogue, teamwork and engagement to maximise our potential and affect change.
• Inclusivity Demonstrating care, kindness, civility, generosity and mutual respect through the way we welcome, work and interact with people.

The role 

To provide support across all the ICT equipment, systems, and associated services. The role also includes elements of Audio Visual (AV) support.

Work will be both reactive through 1st & 2nd level service desk support for ICT and/or AV related incidents, problems and requests; and pro-active in support of project-based ICT improvement and development activities, and scheduled AV events.

The post holder will primarily be responsible for operating the service desk processes, analysing incidents and requests, prioritising responses and taking them through to resolution either by direct action, escalation to colleagues in ICT and other departments and/or facilitating assistance from 3rd party service providers.

They will also be required to support AV activities both in person and occasionally remotely.

• This role will be 35 hours per week (5 over 7 days)
• This is a  permanent contract

Apply now

Who we're looking for

About You
•    At least two full years’ experience providing 1st & 2nd line support in corporate environment 
•    Keen and proactive problem solver with strong analytical skills.
•    Able to take end to end ownership of tasks including prioritisation, delivery and resolution of incoming tickets. 
•    Excellent team player who is committed, enthusiastic, able to work on their own initiative, and keen to learn and develop
•    Good communication and interpersonal skills, having a polite and patient approach in the face of competing demands. 
•    Excellent organisational and record keeping skills 
•    Motivated to challenge existing practices in support of continuous improvement 

ICT Support requirements: 
•    Experience working with IT service management and helpdesk systems 
•    Good knowledge and understanding of Microsoft Desktop Operating Systems 
•    Some knowledge of Microsoft Windows Server Operating Systems 
•    Knowledge of Microsoft Active Directory (on-premise and the Azure / Entra environment)
•    Experience in supporting Laptops, PCs and peripheral hardware. 

Desirable (ICT): 
•    Experience with Apple MacOS & IOS in a Microsoft Windows corporate environment 

Desirable (AV): 
•    Familiarity with AV equipment deployments, e.g. projectors, PA Systems, sound mixing decks, video and voice conferencing etc. 
•    Experience with Webinar solutions, for example Adobe Connect, Gotowebinar, Webex etc 
•    Experience with Microsoft Teams as a lecture / webinar platform

Job Context and Special Features

The role of the ICT Technician is integral to the successful delivery of all College services. They must be able to analyse and solve problems to ensure the continued availability of the College’s ICT systems and staff and volunteer’s ability to work, and to facilitate the smooth running of educational and corporate activities.  An ability to be flexible and prioritise in a way that effectively delivers to changing demand is especially important.

Due to the nature of the duties and responsibilities associated with this role, the post holder will be expected to work five days out of seven every week, with variable shifts covering early mornings, evenings and weekends. A flexible approach to the role is required.

The College has adopted a hybrid working policy which means you may work both at home and in the College.  Where applicable your hybrid working pattern will be arranged with your line manager and you will be permitted to work at home for up 50% of working time. 

The full job description can be found in the documentation below.

How to apply

Successful candidates will have the requisite ability and experience to meet the specific requirements of the post. If you believe you have the skills to be part of our team then apply by submitting your CV, with a cover letter and Equal Opportunities Monitoring form (available to download above). 

Please note that the College is unable to provide visa sponsorship. Therefore, candidates must already have the right to work in the UK.

Closing Date:  1 November 2026

Interview Schedule: Interviews are anticipated to be held on either 6 or 9 November 2026.

Please note due to the volume of applications, only shortlisted candidates will be contacted.

If you have any queries, please contact recruitment@rcpsg.ac.uk

Any personal data collected from you, or that you provide to us, will be processed by us in accordance with our recruitment processes. If unsuccessful in your application, your information will be held by us on our database for a period of 6 months before deletion. If you would like your information removed sooner, please contact recruitment@rcpsg.ac.uk 

The Royal College of Physicians and Surgeons of Glasgow is a Scottish Charity, SC000847, regulated by the Scottish Charity Regulator (OSCR)

Please see the application form below.