eLearning Guide and FAQ

Updates to our eLearning system

We made some changes to our eLearning system on 16 February 2017.

Some users may experience issues when trying to log in. If this has happened to you, try resetting your account password using the email address you originally registered with. You can also user your College PID, if you know it.

If you don't remember the email address you registered with, check your email accounts; we have sent you an email notifying you of these changes.

If you continue to experience issues when logging in, please get in touch with us either by calling +44 (0) 141 221 6072 or emailing e-learning@rcpsg.ac.uk

Browse eLearning store Access Moodle eLearning dashboard

Frequently Asked Questions

What is the difference between a "module" and a "package"?

A package is a group of modules. You can buy most modules separately, but packages usually offer additional savings.

When do I get access to my purchase?

Immediately. After you have completed the checkout process, you can choose to enrol yourself and get immediate access to your purchases.

What does "enrol" mean?

After you purchase an eLearning product, you need to "enrol" yourself on the product before you can access it. You can do this immediately after checkout, or by visiting your eLearning dashboard.

I have made a purchase. How do I enrol?

After you complete the checkout process, you have the option to immediately enrol yourself on your eLearning products. You can also choose to do this later, if you wish.

Enrolments can be managed on your eLearning dashboard.

How do I access my courses?

You can access your modules and courses from your eLearning dashboard, or by directly visiting the eLearning website.

Note
You need to be enrolled on a product before you can access it

Where can I find my receipts?

When you make a purchase, we will email you a receipt.

A full receipt history can be found on your eLearning dashboard under the "Receipts" tab.

What happens when I buy multiples of the same product?

You will be able to enrol yourself on each product you purchase. If you buy multiples of the same product, you will be able to gift the remaining purchases to a friend or colleague. You can manage purchases and gifts from your eLearning dashboard.

Can I bulk-purchase modules and packages for my organisation?

Yes. You can buy as many eLearning products as you wish, and distribute these to your colleagues as gifts.

If you plan on distributing eLearning products to many individuals, please contact us in advance. We offer generous discounts for bulk purchasing and we may be able to tailor a package to your needs.

How do I use a discount code?

Ensure you are logged in to the website and then visit your basket. Add the discount code to the box at the bottom of the page.

How do I receive my Membership discount?

Discounts for Members of the College are applied to your basket after you log in. All applied discounts are listed in your basket. Ensure you are logged in to the correct account in order to receive your Membership discount.

How do I gift a product I have purchased?

You can send eLearning products to other people from your eLearning dashboard.

  • Log in and go to your eLearning dashboard.
  • Go to the "Manage purchases" tab
  • Find the product you want to send as a gift.
  • Select the "Actions" menu, and then select "Send gifts".
  • Enter the email addresses you wish to send your gifts to and then select "Send gifts".

An email will be sent to the email address(es) you submitted. This email will contain instructions on how to claim the gift.

Note
If the person you send a gift to doesn't have an account on this website, they will need to create one before claiming the gift.

I have been sent a gift – how do I claim it?

Simply follow the instructions in the email you received. You need to be a registered user on this website before you can claim a gift.

I sent a gift to an email address, but the email didn't arrive. What do I do?

It can take up to 30 minutes for gift emails to be delivered. Ask the recipient to check their junk or spam folder, as emails are sometimes sent there unintentionally.

If the recipient still hasn't received the email, you can resend it.

  • Log in and go to your eLearning dashboard.
  • Go to the "Manage purchases" tab
  • Find the product you previously gifted
  • Select "Actions" and then "Manage gifts
  • This will display a list of all the email addresses you have sent a gift to
  • Select "resend" on the appropriate recipient. This will resend the email. It can take up to thirty minutes for the gift email to be sent.

I accidently sent a gift to the wrong person. What do I do?

You can revoke gifts at any time, as long as the recipient hasn't claimed the gift. A gift cannot be revoked if the recipient has claimed it.

  • Log in and go to your eLearning dashboard.
  • Go to "Manage purchases" tab
  • Find the product you previously gifted
  • Select "Actions" and then "Manage gifts
  • This will display a list of the recipients you have sent a gifts to
  • Select "revoke" on the appropriate recipient.

An email will be sent to the recipient to let them know that they can no longer accept the gift previously sent to them.

You can now send the gift to a new recipient.

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Log in using your username or email address. You can also use your College Personal ID (PID) if you have one.

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New users must create a login. You do not need to be a member of the College in order to create a login.

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